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OpenCCC 2.0 Documentation and Resources

May 27, 2021

San Joaquin Delta College students, March 2019; image courtesy of California Community Colleges Chancellor's OfficeOn May 12, the new OpenCCC 2.0 student account system was deployed to Pilot and is now available for colleges to test. The redesigned OpenCCC system is the first component to be released from the joint Student Success Suite — which also includes CCCApply and CCC MyPath — as part of an incremental release plan.

Recognizing that the new student account process has been completely redesigned, the pilot release affords colleges, their staff, and their students several months of testing and preparation before the new system goes live in Fall 2021.

A structured college user acceptance testing (UAT) program was conducted May 19-28. Results of this testing so far show that the new system’s streamlined process is making it easier for students to create or recover their student account. In a post-testing survey, two-thirds of student and staff testers said they were able to create their new account in less than five minutes. Self-service recovery of the student account was even better, with over 80 percent of testers saying they were able to recover their account in under five minutes. Feedback and suggestions from testers will be used to improve the instructions displayed to students and make the terminology used throughout the system more consistent for the Fall Production release.

How-to Guides for Students

The Technology Center’s Enabling Services (ES) Implementation Readiness team is responsible for facilitating both internal and external stakeholder readiness of the new student account system, from adoption and implementation to ongoing support across the CCC field. To this end, Patty Donohue, Product Documentation and Communication Specialist, has created numerous resources that outline how to use the product as well as how to resolve issues and troubleshoot.

To learn about the new student account process, please review the documentation below. The “how to” guides have been developed so that colleges have a step-by-step process they can give their students on creating and recovering their student account:

How to Create a New OpenCCC Account
How to Recover Your OpenCCC Account
How to Sign In to Your OpenCCC Account
Student Success Suite Release 1.0 Release Notes

If you have questions or feedback about these resources, please contact Patty Donohue at This email address is being protected from spambots. You need JavaScript enabled to view it. or Amy Snyder at This email address is being protected from spambots. You need JavaScript enabled to view it..

Try the New System

Interested in testing out the new student account system? Go here to create a test account on the pilot system. You can use fictitious information for your test account, but you will need to include a valid email address (and/or mobile phone number) that you have access to in order to complete the new account verification step.

Note that some account verification messages have been going to email spam folders, depending on the user’s email settings, so don’t forget to check the spam folder if the account verification message doesn’t arrive in your inbox.