New Canvas Flow Curtails Duplicate Accounts

California Community Colleges Online Education InitiativeAs part of an ongoing partnership between the California Community Colleges (CCC) Online Education Initiative (OEI) and Instructure, an improved workflow to the "Add people" feature was recently deployed in Canvas.

The change can be reviewed by reading the release notes. The improved workflow was designed to help colleges ensure that students enrolled in Canvas manually have access to the platform without creating duplicate accounts. Curtailing duplicates also becomes more important as increasing numbers of students participate in the Online Course Exchange.

New Canvas Functionality

The improved "Add people" functionality is designed to help canvas administrators and faculty clarify credentials when they manually enroll users into a course, and guide those creating the account on the exact data Canvas accepts when adding people. Radio buttons displaying name, email address, login ID, SIS ID, and institution were added to surface more data on existing Canvas users so that anyone with appropriate permissions could identify the correct user, thus reducing the likelihood of orphaned or duplicate accounts when manually enrolling a user.

For example, when trying to add Jennifer Smith to a course by her login ID "jsmith", a prompt will be displayed showing possible matches for existing accounts that use the login ID "jsmith."

Screenshot: When adding a student account in Canvas, the user is prompted to check for duplicates before proceeding.

The information displayed does not violate FERPA privacy regulations but rather provides enough account identification to help those creating a new user account determine if the student they are enrolling already has a Canvas account.

Ongoing Partnership

From the beginning of the relationship, Instructure has worked closely with the OEI to customize Canvas to support the systemwide use of a common course management system and its underlying architecture. For example, in a major development effort on behalf of the OEI, Instructure added a custom data field that allows the CCCID student identifier to be stored in Canvas.

For more information, please contact your college's Canvas Customer Success Manager at This email address is being protected from spambots. You need JavaScript enabled to view it..


Amy Carbonaro is Statewide Program Manager for
the California Community Colleges Online Education Initiative


 

 

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